About IT Service Management Software by OpTier

Business Transaction Management: OpTier provides IT Service Management Software based on the principles of Business Transaction Management. More and more Fortune 1000 companies depend on critical application services delivered by IT. The success of these services is measured in speed, response times, throughput and actual availability. To help meet these goals and contain costs, companies generally rely on Systems and Applications Management solutions – but problems still happen, goals are not met and operation costs keep accumulating! Why? Because there's little to no visibility into users and business transactions! OpTier believes that the only way to truly assure quality end-user experience, link business to IT and reduce costs is by managing IT services via the business transaction. By mapping transaction paths automatically and continuously – and offering IT management solutions built on the foundations of Business Transaction Management – OpTier delivers IT Service Management software that assures the flow of business services while optimizing costs.