This telecommunications service provider is one of the largest in Asia Pacific, with 15,000 points of presence for consumers, including hundreds of company-owned service centers, licensed shops and authorized dealers. Managing almost 100 million bills per year, it averages 25,000 customer service calls per day.
The service provider has assembled a sophisticated and heterogeneous set of Customer Care and Billing (CC&B) applications and Operations Support Systems (OSS). OpTier BTM identifies points of failure or degraded performance, analyzes the business impact of problematic components and reports on the state of the system’s general health and ability to process orders.
