Through shared services and private clouds, organizations aim to increase efficiency and streamline operations. Shared infrastructure owners must often deliver at a cost, quality and schedule that is competitive with alternatives.
For shared-service and cloud owners, OpTier Business Transaction Management can:
- Provide a complete picture of infrastructure and usage
- Enable accurate chargeback
- Reduce outages and downtime
- Improve capacity planning
OpTier BTM delivers end-to-end visibility of all business transactions within the shared environment, enabling SLA monitoring, activity-based costing and business unit reporting. OpTier provides shared service owners with a wealth of vital information including:
- Total infrastructure visibility, including application topology
- Accurate shared service usage
- Trending of usage based on actual resource consumption
- Application consumption metrics based on actual usage
With OpTier, service owners have all the information they need for accurate capacity planning and chargeback. And like application owners, service owners benefit from faster problem isolation and resolution and reduced outages.
OpTier enables activity-based costing by quantifying the cost for each transaction.
Solution features for shared-service and cloud owners
- Resource consumption metrics per transaction, application and user to provide differentiated service level monitoring for multiple constituencies
- Automatic multi-level discovery of application topology, transaction classes and instances
- Ability to compare grouped/filtered data by applications, transactions or different points in time for business unit reporting
- Detailed performance and capacity metrics for every transaction on every tier, without loss of visibility from correlation or statistical averages
- Alerts based on SLA violations and performance anomalies
