With OpTier Business Transaction Management, application support teams can reduce the time, effort and expertise required for effective problem resolution. And since the solution alerts support staff when business critical transactions slow down, most performance issues can be repaired even before users complain or an outage occurs.
OpTier BTM helps application support to:
OpTier BTM takes the detective work out of the problem isolation process. After a typical call to the helpdesk complaining of slow application performance, there is usually little information beyond the type of user and the time that the problem occurred. Working from there, application support looks to the available tools – from various monitors to stand-alone end-user monitoring tools – to try to find a quick resolution. But each of them will only provide one piece of information of the puzzle. All too often, it will turn into an all-hands call.
OpTier BTM Identifies the time spent on each tier in the business transaction for fast problem isolation.
OpTier BTM identifies the affected transactions, users and regions, and directly points to the problem area. If more information is required for resolution, it provides a hand-off to the appropriate deep application monitoring tool for further analysis. OpTier BTM then closes the loop by providing verification of the resolution.
Solution features for application support
