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Application Support
Pinpoint performance problems in minutes – without all-hands calls
If you're out there supporting applications, you want to resolve any performance issues as quickly and as easily as possible. You'd also like to be able to nip a potential problem in the bud – before users are affected or an outage occurs.
Traditional application performance monitoring tools only look at one silo or domain in your infrastructure. When problems arise in distributed, complex applications with multiple tiers – do you struggle to get an end-to-end picture of service or application performance?
How much more effective would your troubleshooting efforts be if you could:
- Validate reported issues with completely accurate transaction performance information?
- Understand the impact of infrastructure changes on your applications?
- Slash the time to pinpoint a problem?
- Minimize MTTR and all-hands calls?
- Reduce outages and downtime, increasing MTBF?
- Ensure SLA compliance?
- Collaborate seamlessly with application or infrastructure/operations teams?
With OpTier, you can! Click here to learn how
OpTier for Application Support
OpTier takes a different approach to application performance monitoring than the siloed tools you probably already have in place by offering a single solution for monitoring, analysis and communication. Using a business transaction-driven approach, OpTier provides you with:
- Alerts on developing issues so that first-level support can involve the right application support team as early as possible
- Detailed business context, performance and capacity metrics for every transaction on every tier, including application "chattiness" analysis and impact on users, services and locations
- Comparison reports and views to support problem resolution verification
"Since installing OpTier, we've had no outages for the first time in five years"
– IT Director, European Tax Authority
Business Transaction Management by OpTier
OpTier's Business Transaction Management solution is designed to provide business application owners with real-time visibility into the performance and availability of critical business transactions. More business focused than application performance management or application monitoring solutions, OpTier BTM optimizes IT for business to deliver significant financial benefits from IT cost reduction to reduced risk of loss from critical outages. Optier BTM enables end-to-end transaction tracking across the enterprise. OpTier's Business Transaction Management suite is a leader in the IT Management space for providing efficient solutions for cloud computing, web application performance monitoring, end user monitoring, business service management and complex event processing.
