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IT Service Management and ITIL
Support many of the best ITIL practices with OpTier
ITIL represents a collection of best-practice guidelines for IT service management. The implementation of ITIL has a direct impact on business success because it helps align IT thinking and execution with business needs.
Traditional application performance monitoring tools only look at one silo or domain in your infrastructure and can't provide an overall view of how your services are being managed. When problems arise in distributed, complex applications with multiple tiers – do you struggle to get an end-to-end picture of application performance?
How much better could you manage your services, if you could:
- Map actual business services to IT resources?
- Expose total resource consumption broken down by business service type?
- Measure and collect data (e.g. aggregation and exception reporting)?
With OpTier, you can! Click here to learn how
OpTier for IT Service Management and ITIL
OpTier takes a different approach to application performance monitoring than the siloed tools you probably already have in place by providing one always-on product for monitoring, analysis and communication. Using a business transaction-driven approach, OpTier provides:
- Strategic planning information to help balance supply and demand of resources
- Key data to assist with service level management, availability management, capacity management and service catalog management
- Identification of service assets and business activity so that change and configuration management processes can be streamlined to minimize business impact during service transitions
- Alerts on service outages and breaches to automate incident and problem management processes.
- Unique intelligence to optimize services as well as compare service level and performance management over time
Solutions
Business Transaction Management by OpTier
OpTier's Business Transaction Management solution is designed to provide business application owners with real-time visibility into the performance and availability of critical business transactions. More business focused than application performance management or application monitoring solutions, OpTier BTM optimizes IT for business to deliver significant financial benefits from IT cost reduction to reduced risk of loss from critical outages. Optier BTM enables end-to-end transaction tracking across the enterprise. OpTier's Business Transaction Management suite is a leader in the IT Management space for providing efficient solutions for cloud computing, web application performance monitoring, end user monitoring, business service management and complex event processing.
