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End-User Experience Management

Understand how end users really experience your applications

Poor end-user experience leads to dissatisfied customers and lost revenues. It also has a negative impact on your brand and productivity.

Traditional application performance monitoring tools only look at one silo or domain in your infrastructure and can't give you any insight into how your end users are experiencing your applications. Do you often only learn about a problem when angry customers start calling?

How much more satisfied would your end users be, if you immediately knew:

  • Not only when there was an application performance problem – but also where it was and how to fix it?
  • The impact of poor performance, IT changes or business initiatives on end-user experience – and on the business?
  • Where your most critical end users were located – and how they were affected?

With OpTier, you can! Click here to learn how

OpTier for End-User Experience Management

OpTier takes a different approach to application performance monitoring than the siloed tools you probably already have in place by providing one always-on product for monitoring, analysis and communication. Using a business transaction-driven approach, OpTier enables you to:

  • Baseline application performance and measure it from the end user's perspective 24/7
  • Analyze rich end-user data to quantify business and end-user impact
  • Improve the quality of the services delivered to the end user and to the business

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Diagram:

End-user experience management enables customers to baseline, measure, analyze and improve end-user experience. Reporting is also a critical activity in every step of the lifecycle. At any given point, when IT or business changes happen (intentionally or not), IT operations management or line of business managers also need to be ready to avoid significant damages to the end-users or customers.

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Screenshot:

OpTier Experience Manager showing where users are located, including their service levels, throughput, transaction volume and more.


            
 
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