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BSM/SLM
Support many of the best BSM/SLM practices with OpTier
A Business Service Management (BSM) system maps business processes and infrastructure resources, dynamically links processes to infrastructure and provides end-to-end management. Service Level Management (SLM) promises users a consistent and continuous grade of service throughout their experience.
Traditional application performance monitoring tools only look at one silo or domain in your infrastructure and can't provide an overall view of how your business services are being managed. When problems arise in distributed, complex applications with multiple tiers – do you struggle to get an end-to-end picture of application performance and user experience?
How much better could you manage your business services and service levels, if you could:
- Monitor and control all business transactions, in production, in real time?
- Reduce IT costs while meeting service level objectives?
- Clearly understand change impact and business impact?
- Ensures all stakeholders have access to all information?
With OpTier, you can! Click here to learn how.
OpTier for Business Service Management
OpTier takes a different approach to application performance monitoring than the siloed tools you probably already have in place by providing one always-on product for monitoring, analysis and communication. Using a business transaction-driven approach, OpTier answers the basic requirements of BSM, as presented by industry analysts. It:
- Dynamically maps business processes to infrastructure resources to enhance IT visibility and control over transaction flow
- Provides end-to-end management to align IT management processes with business needs
- Understands business impact, for insight into problem isolation and resolution, and change impact, to determine the effects on the transactions, business services, applications and end users
- Provides information for stakeholders to ensure that all those involved in service management and business line management share common information
Business Transaction Management by OpTier
OpTier's Business Transaction Management solution is designed to provide business application owners with real-time visibility into the performance and availability of critical business transactions. More business focused than application performance management or application monitoring solutions, OpTier BTM optimizes IT for business to deliver significant financial benefits from IT cost reduction to reduced risk of loss from critical outages. Optier BTM enables end-to-end transaction tracking across the enterprise. OpTier's Business Transaction Management suite is a leader in the IT Management space for providing efficient solutions for cloud computing, web application performance monitoring, end user monitoring, business service management and complex event processing.
