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Application Performance Management for Telcos
Improve online customer service, reduce customer fallout, and maximize operational efficiency with OpTier
Telcos are relied upon to deliver the highest quality customer experience, including seamless online billing and delivery of real-time services. Unfortunately, the applications that Telcos rely on to provide service are often patchworked together from multiple vendors, and have only minimal operability and very little end-to-end visibility. This often leads to problems like order fallout and transaction misalignment.
Over-provisioning of resources is common to provide insurance for the unexpected. Poor BSS/OSS system performance can negatively impact customer service experience and increase the risk of lost orders, and low customer satisfaction can negatively impact revenue generation.
How much would your company benefit if:
- You knew what services were consumed by which users?
- It was clear which of your infrastructure components were used in service delivery?
- Optimized customer experiences increased customer satisfaction?
- You could be confident of successful order completion and avoid order fallout?
- You were able to tell where transactions went and where they failed?
OpTier for Telcos
OpTier's one, always-on business transaction-driven Application Performance Management (APM) solution ensures that business transactions flow smoothly across applications and infrastructure.
Telco customers have used OpTier to help identify and resolve ongoing performance problems. IT staff is alerted to developing service disruptions before they are detected by end users and conventional monitoring tools, making for more effective troubleshooting.
OpTier takes a different approach to application performance monitoring than the siloed tools that you may currently have in place, by providing insight into complex multi-system transaction flows, and capturing the user experience, including how that experience is affected by different components of the infrastructure.
Using a business transaction approach, OpTier will help you:
- Reduce order fallout due to OSS/BSS misalignment
- Save costs with optimized server capacity and minimized over-provisioning
- Enhance customer experience with improved performance
- Control and measure the performance of third party providers if invoicing and billing services.
"OpTier represents the next step in the evolution towards the next generation of Business Service Management."
-Jean-Pierre Garbani, VP, Forrester Research.
Business Transaction Management by OpTier
OpTier's Business Transaction Management solution is designed to provide business application owners with real-time visibility into the performance and availability of critical business transactions. More business focused than application performance management or application monitoring solutions, OpTier BTM optimizes IT for business to deliver significant financial benefits from IT cost reduction to reduced risk of loss from critical outages. Optier BTM enables end-to-end transaction tracking across the enterprise. OpTier's Business Transaction Management suite is a leader in the IT Management space for providing efficient solutions for cloud computing, web application performance monitoring, end user monitoring, business service management and complex event processing.
