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Application Performance Management for Retail
Keep customers happy and coming back
If you're like most retailers, you want to deliver a high-quality shopping experience while controlling operating costs. You know that poor application performance leads to dissatisfaction among your customers and lost revenues. Business transactions must flow smoothly without bottlenecks or outages, with visibility into critical retail applications and systems available in real time. Unfortunately, traditional APM tools often provide insight after the damage has already been done.
These problems exist due to a lack of visibility into application performance. Your applications are more distributed and complex than ever before. Traditional application performance monitoring tools only look at one silo or domain in your infrastructure. During the holiday season the negative effects of sluggish web performance or application downtime is even greater, and current monitoring practices are not sufficient to provide information quickly enough for an effective response.
How much would your company benefit if:
- Your store, CRM and inventory applications performed as expected all the time?
- Real-time monitoring provided instant alerts when something goes wrong?
- You could detect issues before they impacted operations?
- It was possible to promptly identify the root cause of problems?
OpTier for Retail
OpTier's business transaction-driven Application Performance Management (APM) provides visibility and control over business critical retail applications, including online catalogues, store operations and merchandise management and planning.
Retailers have used OpTier's business transaction-driven approach to attain the first true dynamic topology of applications, and speed up isolation/root cause detection of performance issues.
OpTier also provides insight into the behavior and performance of e-commerce sites, and helps you:
- Eliminate outages of website and individual services.
- Reduce the number of transactions that are abandoned due to slow performance.
- Monitor end-user experience to identify, troubleshoot and eliminate problems and reduce customer churn.
The average organization suffers 60 hours of downtime each year – at $1 million per hour – and wastes 54% of that downtime just trying to determine who should fix it.
Business Transaction Management by OpTier
OpTier's Business Transaction Management solution is designed to provide business application owners with real-time visibility into the performance and availability of critical business transactions. More business focused than application performance management or application monitoring solutions, OpTier BTM optimizes IT for business to deliver significant financial benefits from IT cost reduction to reduced risk of loss from critical outages. Optier BTM enables end-to-end transaction tracking across the enterprise. OpTier's Business Transaction Management suite is a leader in the IT Management space for providing efficient solutions for cloud computing, web application performance monitoring, end user monitoring, business service management and complex event processing.
