- Home
- Solutions
- Industries
- Insurance
Application Performance Management for Insurance
Eliminate outages, reduce MTTR and deliver exceptional service with OpTier
In the insurance world, users are demanding accurate and up-to-date information via web and call center. So you deploy real-time, self-service capabilities for competitive advantage. But current monitoring solutions are not keeping up with your pace of change. And application owners, operations and the business are not getting information fast enough to respond to nascent problems and deliver services as expected, ultimately resulting in lost revenues and customers.
You've probably deployed a large number of different software tools – often belonging to different vendors, developed by different parties and using different technologies – but they're not connected from a performance monitoring perspective. This is especially true if your company is, or has been, engaged in M&A activity, where disparate systems suddenly need to work together.
How much more would your company make if:
- Your insurance applications performed as expected all the time?
- Constant change ceased causing performance issues in your environment?
- In just one-click you had complete end-to-end visibility into application performance across all your infrastructure silos?
- Your end-users actually complimented you for outstanding IT performance?
Insurance companies like CNA, State Farm, and USAA already have!
OpTier for Insurance
Leading insurance carriers, brokers, agents and reinsurers are using OpTier to assure performance in a range of applications including:
- Real-time quotations and illustrations
- Underwriting and rating
- Self-service portals (including on-line policy servicing)
- Contact center and CRM interfaces
- Carrier/agency interfaces
- Unit dealing
OpTier takes a different approach to application performance monitoring than the siloed tools you probably already have in place by providing one, always on offering for monitoring, analysis and communication. Using a business transaction-driven approach, OpTier will help you:
- Assure availability of accurate and updated information
- Enable straight-through processing (STP)
- Comply with service levels for on-line customers
- Comply with service levels to distribution channels
"Our management team is now free to focus on other initiatives because OpTier helps us detect changes without having to know what we are looking for and alerts us proactively if something goes wrong."
– Dave Thomas, Senior Director of Technology Operations at Blue Cross and Blue Shield of Minnesota
Business Transaction Management by OpTier
OpTier's Business Transaction Management solution is designed to provide business application owners with real-time visibility into the performance and availability of critical business transactions. More business focused than application performance management or application monitoring solutions, OpTier BTM optimizes IT for business to deliver significant financial benefits from IT cost reduction to reduced risk of loss from critical outages. Optier BTM enables end-to-end transaction tracking across the enterprise. OpTier's Business Transaction Management suite is a leader in the IT Management space for providing efficient solutions for cloud computing, web application performance monitoring, end user monitoring, business service management and complex event processing.
