OpTier Business Transaction Management™ (BTM) solutions enable companies to manage IT from the business perspective. With OpTier BTM, organizations can ensure service quality for end-users while simultaneously optimizing the underlying IT applications and infrastructure.
Managing IT from the business perspective
OpTier BTM discovers, monitors and analyzes business transactions. A business transaction is an end-to-end service that an IT application provides to users or other applications; for example, a stock trade, account login, product purchase or billing inquiry. Each business transaction has a unique profile that contains a business context (i.e. user, time, location) and a technical profile including the flow topology, resources consumed and performance.
Business transactions provide the key to understanding IT from the business perspective – and vice versa. They reveal exactly how business transactions are dependent on IT components and, conversely, precisely how specific components affect the business.
A comprehensive solution
The heart of BTM is the ability to capture and track all transactions, across all IT tiers, automatically and continuously. This concept was first introduced by OpTier with its flagship CoreFirst® product.
OpTier BTM provides:
- End-to-end visibility of all business transactions, across all tiers, all the time
- Detailed information about each transaction, including business context, performance, availability, SLA compliance, flow topology, resource consumption
- Assurance that business transactions flow smoothly within IT applications and infrastructure by identify and helping to remove bottlenecks and avoid outages
- Identification of how changes in IT impact the business and how changes in business practice impact the ability of IT to assure service quality
- Prioritization of IT transactions and management processes based on business context (available in selected platforms)
- Optimization of IT to reduce costs while meeting service level objectives
A solution for your needs
BTM complements a wide range of IT initiatives and brings benefits to stakeholders in a variety of industries.
- Industries: From financial and government services, to telecom and insurance, OpTier BTM solutions are helping companies to improve customer satisfaction while optimizing their IT operations and infrastructure.
- Stakeholders: By providing a common platform for monitoring, analysis and communication, OpTier BTM is helping a variety of stakeholders to improve application development, delivery and support.
- Initiatives: OpTier BTM enables strategic IT initiatives including ITIL, SOA, virtualization and more.
