- Home
- Services & Support
Support Program
At OpTier we are committed to providing our customers with the highest-quality technical support, promptly and efficiently. OpTier's customer support team is a group of highly knowledgeable, experienced support specialists. They provide a comprehensive range of personal and interactive services and training to keep customers connected and operational twenty-four hours a day, seven days a week.
We understand that support services are a critical component of your enterprise. With this in mind, we have created OpTierAccess - a 24/7 telephone/Internet support system. It is designed to get customers in front of the appropriate OpTier resources in the shortest time possible:
- 24/7 Toll-Free Telephone Support
- Online documentation
- Submit requests online
- Access to documentation, FAQs, white papers, product updates and other educational materials, downloads
Contact Support
Phone: 1-866-OPTIER1 (1-866-678-4371)
Email: support@optier.com
Services & Support
Always-on Application Performance Management (APM) by OpTier
In today's always-on economy, businesses need always-on application performance. OpTier is the leader in enterprise-class, transaction-driven Application Performance Management (APM), assuring more business transactions every second than any other IT management vendor. OpTier's always-on, business-transaction approach automatically ties together the business process, end-user, application, data center and cloud perspectives, providing unmatched visibility across silos. A complete APM solution in a single product, OpTier Always-on APM™ delivers actionable intelligence to manage application performance that drives business. Global 1000 customers, including Capgemini, Deutsche Bank, Morgan Stanley and O2, protect revenue and improve client experience by eliminating outages, resolving problems 100 times faster and optimizing returns from existing IT investments. A recognized leader in Gartner's 2011 Magic Quadrant for Application Performance Monitoring, OpTier pioneered the concept that transactions are where IT and business meet.
