In production, OpTier BTM alerts support staff when business critical transactions slow down, so that most performance issues can be repaired before service levels are seriously affected. When problems are identified, OpTier BTM powers fast resolution. Find out more about how OpTier BTM helps application support teams and application owners.
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Service Level Management
OpTier Business Transaction Management (BTM) provides the insight required to define, maintain and steadily improve service levels. OpTier BTM is a vital source of information for both IT and business managers throughout the entire process of negotiating and monitoring SLAs, including:
- Recording, comparing and benchmarking
- Identifying where optimization is required
- Reviewing the impact of changes during testing and in production
To continuously improve service levels, OpTier BTM ensures that IT staff can:
- Obtain accurate performance information
- Negotiate service levels with end-users based on actual business transactions
- Assure SLA compliance
- Provide business unit reporting
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Business Transaction Management by OpTier
OpTier's Business Transaction Management solution is designed to provide business application owners with real-time visibility into the performance and availability of critical business transactions. More business focused than application performance management or application monitoring solutions, OpTier BTM optimizes IT for business to deliver significant financial benefits from IT cost reduction to reduced risk of loss from critical outages. Optier BTM enables end-to-end transaction tracking across the enterprise. OpTier's Business Transaction Management suite is a leader in the IT Management space for providing efficient solutions for cloud computing, web application performance monitoring, end user monitoring, business service management and complex event processing.
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