See how OpTier's next-generation APM solution offers a single, unified approach.

You know application performance is critical. An Application Performance Management (APM) solution can improve user experience, application performance, and help IT resolve problems fast. But for many enterprises, the promise of APM is consumed by the complexity and cost of integrating the multiple functional products that make up traditional APM suites.

Join OpTier, a Gartner APM Magic Quadrant leader, for a On-Demand Webinar to learn how a business transaction approach ties together the business process, end-user, application, datacenter and cloud perspectives, providing unmatched visibility in ONE product, bringing the promise of APM to reality.

• Gain visibility and control of application performance with a real-time topological view of all business transactions
• Eliminate complex integrations with a single unified offering
• Complement existing APM silo investments for higher ROI
• Resolve problems rapidly through automatic cross-tier identification and isolation of root causes
• Proactively avoid outages with continuous SLA monitoring and alerts
• Optimize returns based on existing IT investments

Register for the On-Demand Webinar and Live Demo to see how OpTier improves performance, availability, and user experience with its next-generation unified solution.

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Learn how this Fortune 500 Company improved their application performance and resolved problems on a critical application that directly impacts business faster than they ever could before. This company needed always-on performance and OpTier helped them get there and stay there.

Watch the On-Demand Webinar to learn how this Fortune 500 company:

• Improved end user experience with faster and more accurate MTTR/problem isolation
• Retired SWAT team within weeks which had struggled for a year
• Delivered SLA reporting showing the business continual improvement
• Closed the gaps in the application delivery lifecycle

Register today for the On-Demand Webinar. Learn about the next generation of APM and how it can make the difference in your company.

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Third generation APM products can save your day.

You know application performance is critical. An Application Performance Management (APM) solution can improve user experience, application performance, and help IT resolve problems fast. But for many enterprises, the promise of APM is hijacked by the complexity of integrating the multiple functional products that make up traditional APM suites. The key reason - most APM solutions are Frankenstein integrations of multiple, disparate products where you pay for the integration.

Join OpTier's On-Demand Webinar and learn how our Iron Man next-generation APM solution will help you:

• Gain visibility and control of application performance with a real-time topological view of all business transactions
• Eliminate Frankenstein integrations with a single unified offering
• Complement existing APM silo investments for higher ROI
• Resolve problems rapidly through automatic cross-tier identification and isolation of root causes
• Proactively avoid outages with continuous SLA monitoring and alerts
• Optimize returns based on existing IT investments

Register for the On-Demand Webinar and Live Demo to learn how OpTier improves performance, availability, and user experience with its next-generation unified solution.

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For web-based retail operations, success means delivering a high-quality shopping experience to customers while controlling operating costs. Business transactions must flow without bottlenecks or outages, and visibility into critical retail applications must be available in real-time. While important on a day-to-day basis, this visibility takes on an even greater importance during the holiday season.

Business transaction-driven APM is emerging as the way to manage application performance in real time. Taking a transaction approach provides the first true dynamic topology of applications, and speeds up isolation/root cause detection of performance issues.

You will learn how transaction-driven APM can help retailers:

• Assure application performance
• Isolate user issues before they become widespread
• Gain dynamic insight into infrastructure topology

Register for the On-Demand Webcast and Live Demo to learn how OpTier helps retail application owners and IT operations managers around the world to improve performance, availability, and user experience with real-time visibility and control over service delivery

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Communication service providers are challenged to assure successful order completion, optimize customer experience, and reduce critical application outages.

Join our On-Demand Webinar and learn how transaction-driven APM can help you:

• Gain visibility and control of application performance with a real-time topological view of all business transactions
• Resolve problem rapidly through automatic identification and isolation of root causes
• Avoid outages with continuous SLA monitoring and alerts
• Optimize returns based on existing IT investments

Register for the On-Demand Webinar with Live Demo to learn how OpTier helps application owners and IT operations managers around the world to improve performance, availability, and user experience with real-time visibility and control over service delivery.

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Delivering high-quality software on schedule is a growing challenge given the complexity of modern, distributed application architectures and collaborative development across organizations and borders.

In this OpTier On-Demand Webcast with Demo, you'll see how with OpTier's Business Transaction Management solution (OpTier BTM), application owners and quality assurance teams get the visibility and insight they need in order to improve application performance and ensure quality releases.

Learn how QA teams could:

• Shorten the application delivery lifecycle
• Reduce the number of escaped defects
• Reduce defect isolation, recreation and resolution times
• Optimize test coverage
• Improve cooperation with development

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As IT evolves to adopt the private cloud as a driver to cut cost, added complexities of the cloud put more pressure on IT management to sustain and improve the quality of the end-user experience.

In this OpTier On-Demand Webcast with Demo, we'll cover the top 10 tips on how enterprises have adopted the private cloud for improved efficiency while still delivering high quality IT services to the end users and customers. You'll learn:

• How to identify services that stand to benefit most from the cloud – and those that won't
• How to manage service performance and availability throughout the cloud lifecycle
• Which application or service issues will be amplified in the cloud

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Join Forrester Research and OpTier for our On-Demand Webcast "Ensuring Cloud Service Performance"and learn how to ensure your applications and services are cloud ready!

This on-demand webcast will show you how to get the visibility and control you need to manage service performance in private and hybrid cloud environments. You will learn how to:

• Identify services that are ready for the cloud and stand to benefit the most from the flexibility that the cloud offers.
• Manage service levels and identify issues such as "chattiness" that are amplified in the cloud and can undermine the success of a cloud deployment

Don't get caught without a cloud-ready plan to manage your applications and service levels.

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Assuring the performance and availability of financial applications from trading systems and online banking to risk management and branch office systems is a continuous challenge. Monitoring the performance of every individual transaction can provide the visibility and control needed to eliminate outages, improve performance and assure reliable service delivery. Even if you have:

• complex shared platforms
• application knowledge gaps
• low-latency environments
• demanding customers

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In the increasingly competitive insurance industry, you're challenged to provide excellent customer experience with greater operational efficiency. Join us for On-Demand Demo to learn how you can outperform your competition by improving application performance, optimizing capacity planning and managing change without risk. You will learn how organizations are using OpTier solutions to improve performance of their underwriting portals, prevent outages of their call center CRM system and reduce transaction failures in business-critical insurance applications including:

• Real-time quotations and illustrations
• Underwriting and rating
• Self-service portals (including on-line policy servicing)
• Contact center and CRM interfaces

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Join us as we explore:

• The cost of downtime versus slow downs, and how often it’s an issue
• How a combination of active and real user monitoring enables visibility to those blind spots and why that matters to you and your users
• How to analyze user behaviors for trending and performance planning
• How monitoring solutions help address the performance challenges of complex WOA/SOA projects
• How to bring business relevant data and to understand the impact of any changes

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This 45 minute on-demand webcast gives you insight into the industry’s top 5 common sources of problems that impact your web applications and end-user experience. Also included is a short demo of combining real and synthetic transaction management to ensure all your business transactions are covered proactively 24 by 7.

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Communication service providers are challenged with increasing revenues from new services, reducing customer churn, enhancing customer experience, and ensuring consistent access to customer interaction channels.

Business Transaction Management solutions help address these issues by assuring successful order completion, optimizing customer experience, and reducing critical application outages.

Join us as our experts discuss:

• Key trends in the communications service provider market
• Issues facing BSS/OSS and IT organizations in telecom service providers
• How Business Transaction Management solutions address key service provider challenges
• Case study on how challenges like these are addressed by using Business Transaction Management

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Amener de la valeur commerciale à l’IT est plus facile à dire qu'à faire. De nombreuses entreprises ont la plupart ou tous les outils de monitoring qui promettaient une approche basée sur la gestion de la performance applicative de bout-en-bout. Toutefois, la plupart n’ont pas tenu leurs promesses.

Ce Webinar sur demande de Jean Pierre Garbani analyste du cabinet Forrester donnera un aperçu de :

• Quelle est la différence entre APM, BSM, BTM ?
• Qu’est ce que vous apportent les outils de monitoring d’aujourd’hui ?
• Qu’est ce que les outils de gestion de la performance applicative ne vous apportent pas
• Comment créer de la valeur commerciale pour l’IT et qui soit significative pour le Business ?
• L’importance d’apporter l’impact business en temps réel à l’IT

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With many traditional monitoring and management tool solutions on the market today, IT professionals are left holding the bag on how to piece together solutions to deliver the data they need. Now new technologies are changing the way you manage IT and what you should expect from IT management solutions. See what you're missing today and how things like shared services, cloud and business-oriented IT management are impacting traditional thinking.

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In today's environment, insurers face technology challenges from all angles. An influx regulatory environment requires carriers to prepare for increased compliance demands without knowing exactly what those demands will be. At the same time, customer expectations are increasing with regard to online service levels. Internally, meanwhile, insurance IT leaders are increasingly asked to explore virtualization technology, which can lead to efficiency gains and cost savings, but also increased IT complexity that needs to be managed.

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As data centers transform into private clouds, with shared virtualized resources across multiple applications and business services, IT teams are under greater pressure to optimize resource allocation decisions, proactively avoid outages and reduce operational expenses. Savvy IT teams utilize Business Transaction Management (BTM) with private clouds and shared services to achieve real-time end-to-end visibility and dependency awareness across complex business processes and application environments.

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As organizations seek to develop aggressive revival strategies, they're looking to declutter their IT department and get back in the driving seat. Log on to this CBR webinar to understand how BTM can help you do just that.

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Business Transaction Management (BTM)’s fundamental proposition is to expand on the Business Service Management (BSM) concept of managing services from the business perspective by providing visibility into the individual transactions that compose a service. This mapping of services to infrastructure technologies provides IT with the capability to understand not only the service level received by business users, but also the ability to accurately pinpoint where problems exist and to communicate that information with the business while armed with clear and documented facts.

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Risks Associated with Application Degradation and Outages
EMA's Dennis Drogseth and OpTier's Motti Tal define the attributes of an application outage with real-world examples, explain the roadblocks that make identification of this problem elusive and introduce the concept of end-to-end transaction management.

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Application Outage Signs and Avoidance Techniques
EMA's Dennis Drogseth and OpTier's Motti Tal discuss how application degradation can lead to outages, the importance of discovering and identifying the intricate web of connectivity and components that make end-to-end visibility possible and how automation serves as a key component for ensuring that business is not interrupted.

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This brief provides you insight into OpTier's solution for Tibco Environments. OpTier BTM benefits a wide variety of stakeholders throughout the organization including the message bus owner, application teams and operations. It provides them with the information required to collaborate effectively and deliver high-quality applications in accordance with service-level objectives.

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This brief provides you insight into the industry's top 5 common sources of problems that impact your web applications and your end-user experience. Moreover, it discusses how you can avoid these issues so that poorly performing website or web applications do not impact your customer satisfaction, productivity and ultimately your revenue.

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The ability to monitor application performance from the perspective of the business user has become a "must have" capabitlity for organizations that desire to have full control over their business critical applications.

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Explains how OpTier BTM enables capital markets firms to optimize speed management, complex trade execution, compete in global markets and facilitate growth of private label services.

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Presents how a business-context-driven view of a service is required – including components, functionality and interaction – in the SOA and across its borders to legacy environments in order to effectively manage SOA from a quality of service and resource-usage perspective.

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Introduces Business Transaction Management and demonstrates how it can help different stakeholders achieve their business objectives while improving IT service management and delivery.

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Presents a holistic approach that starts with proactive management of the end-user experience and includes capabilities for managing the experience for each business-critical transaction across multiple infrastructure tiers. Leveraging an end-to-end business transaction approach to experience management enables organizations to collect actionable performance information for each transaction and significantly reduce the time needed to identify and resolve performance problems.

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Discusses the top challenges that IT teams are encountering when trying to ensure optimal experiences for end-users, systems and services within the entire organization. It highlights the capabilities that organizations need to have in place to be more effective when addressing these challenges.

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Examines the use of OpTier products to optimize resource utilization and capacity planning in a multi-tier environment to improve IT service levels while reducing costs.

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Provides information on how to proactively manage service levels, resolve issues quickly and reduce product development lifecycles. Includes case studies of improved performance of an underwriting portal and outages prevented in a call-center CRM system.

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Provides an overview of how OpTier BTM guarantees service quality for critical applications while simultaneously optimizing the underlying IT infrastructure. It tracks transactions to prevent transactions from getting lost or stalled, and gives IT and business managers a coherent view of how their applications are behaving, what their users are experiencing and how transactions are delivered.

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OpTier BTM is the industry's most comprehensive solution for end-to-end application performance and business service management, from the end-user, across the datacenter and in the cloud. OpTier BTM ensures that business transactions are executed timely and successfully without any disruptions. It improves the quality of end-user experience, reduces operational costs and increases productivity.

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OpTier Experience Manager is 24x7 monitoring software that helps IT to prevent service outages by improving application visibility and simplifying problem isolation. Experience Manager provides real-time visibility into application availability, response times and end-user behavior. In addition, Experience Manager offers historical analysis and trending of transaction usage by users, geographies and groups, enabling IT to proactively assure a positive user experience.

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Business today depends on smooth interaction between users – customers, employees and partners – and IT systems. To the user, a transaction such as a stock trade or an online purchase, is a single activity. But from the IT perspective, each business transaction is a complex set of application and infrastructure components operating dynamically across multiple tiers. In order to assure transaction flow and service delivery, IT needs a comprehensive view of transaction execution and the ability to evaluate business impact at all times.

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