Faster Problem Resolution, Fewer All-Hands Calls

From the moment a problem is detected, you know exactly which users and transactions are affected, which part of the infrastructure is causing the problem, down to specific method calls or SQL queries or network segments and protocols involved. So you can immediately call the right expert in to resolve the problem, dramatically reducing MTTR and virtually eliminating expensive finger-pointing and all-hands calls. With Application Diagnostics in the production environment, Always-on APM enables operations teams to cooperate effectively with developers.

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Actionable Intelligence to Optimize Business and IT Performance

OpTier Always-on APM includes a powerful OLAP-based analysis engine that provides a wealth of multi-dimensional views and reports including profiles, baselines, historical and comparative analysis. Out of the box, Always-on APM automatically calculates characteristics such as the "chattiness" of each individual transaction and pinpoints scalability hotspots and resource hogs. With Always-on APM, you can proactively optimize the performance that drives your business by investigating your KPIs by any dimension to determine root cause.

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Optimized Performance and User-Experience

OpTier Always-on APM measures the performance and availability of applications as experienced by real end-users. With no scripting, it gives you insight into the actual health of your application. Always-on APM provides a top-down view that connects the dots between real-user issues and the performance of the infrastructure layers in the data center.

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All the Power of APM in One Solution

Always-on APM identifies problematic business transactions and the infrastructure involved with a single, always-on solution. You can even dive down to the relevant method calls – all from the same, intuitive GUI. So you can quickly move from problem alert to identification and isolation in just a few clicks. Unlike complex APM suites that combine as many as 20 different products, Always-on APM was designed from the ground up to combine all of the APM dimensions – from end-user experience, through business transaction management to application diagnostics – in one product, with one user interface, one data store and one installation.

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ROI in Days

OpTier Always-on APM delivers a quantifiable return on investment – often within hours. Customers report that OpTier significantly reduces outages and service degradation incidents that lead to lost revenue and productivity. With an integrated, always-on solution for managing application performance, OpTier slashes problem resolution times (MTTR), enables infrastructure tuning, and drives effective, accurate capacity planning. Request a free evaluation and see how OpTier can help your organization to realize these benefits today.

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Always-on, Business-Transaction Driven APM

• Automatic discovery of transaction flow and topology from the end-user, throughout the data center, and into the cloud
• Continuous monitoring of cross-tier service levels, latency and resource consumption
• Proactive SLA and latency alerts to prevent outages and negative impact on the user and the business
• Business impact visibility for IT issues to improve prioritization and resource allocation
• Business process visibility connects the dots between business processes, participating transactions, and infrastructure tiers
• Always-on 24/7 in production environments without any service disruption or overhead
• Support for tiers: including Web servers, load balancers, application servers, Grid servers, ESB servers, Gateway servers, authentication servers, Message busses, message brokers, Databases, mainframes and legacy systems
• Mobile management anytime, anywhere with the OpTier iBTM application for the iPhone

End-User Experience Management

• 24/7 Real end-user monitoring, without agents or scripting
• Continuous measurement of performance and service levels from the end-user perspective
• Automatic baselines of performance of transactions, pages and users
• Analysis of application health including success ratio, errors, throughput, response time, transaction volume
• Visual mapping of the geographic locations of end users
• Problem isolation between the network and the datacenter for faster resolution

Application Diagnostics in Production

• Runs 24/7 in the production environment as an integral part of OpTier Always-on APM
• Deep-dive diagnostics reveal the method calls that took place when the issue occurred
• Accelerated root cause analysis with drill-down from the transaction instance to the stack trace
• Easy to use by non-developers, familiarity with the application code is not required
• No additional agents, installation, or separate UI
• Built-in support for JAVA EE, SQL, JOLT, SOAP, JMS, MQ and others

Advanced Analytics

• Analytic Profiling of business transactions by user, transaction type, and location
• Historical reports on SLAs, performance, errors, and more
• Change impact analysis from the IT and end-user perspectives
• Cloud readiness reports indicate the services that are ready for migration to the cloud
• OLAP (Online Analytical Processing) engine supports sophisticated, multi-dimensional analysis with custom views for every stakeholder
• Complex Event Processing (CEP) correlates disparate data sources and adds business rules to define business and IT operation abnormality thresholds and smarter alerts
• Support for external dashboards and change management systems with adaptor feeds

Always-on APM in Action

OpTier Always-on APM is a lightweight solution that seamlessly integrates into your production environment with very low overhead. As transactions enter your infrastructure, they are "barcoded" and tracked as they pass through various application tiers. Lightweight agents collect data and send them to a central server where the heavy lifting of analysis is done. It's like FedEx for your business transactions! Click below to view an example of how it works in your environment. For more information, please visit our technology section for in-depth descriptions of the technology stack and the individual components that make up OpTier Always-on APM.

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