OpTier has announced today that Amdocs will resell the OpTier Business Transaction Management (BTM) system, to offer its customers visibility into all end-user transactions.
To compete effectively in today’s market, service providers are undertaking transformation and consolidation projects across their Business Support Systems (BSS) and Operational Support Systems (OSS) in order to lower costs; reduce time-to-market and improve customer service. By partnering with OpTier, Amdocs will enable service providers to proactively manage the end-user transactions that run through critical business and operational support systems. As a result, providers will be able to introduce targeted marketing initiatives and increase the efficiency of customer care, including the ability to support self-service portals – all helping to reduce customer churn.
By managing IT at the business transaction level, OpTier BTM™ gives service providers comprehensive insight across their IT environment, end-to-end, in real-time. For example, this gives them the ability to effectively manage end-user experience across their external and internal applications — from self-service portals and mobile applications to billing, CRM and other call center applications. Transparency into transaction flows allows service providers to proactively manage the completion rate, speed and accuracy of these critical transactions and services. This information supports the goals of transformation and consolidation projects to reduce IT costs; improve customer experience and bring new products to market faster.
“Partnering with Amdocs will give us a credible partner who we can work with to increase our market share and take OpTier BTM to a more diverse audience,” said Colin Rowland, SVP worldwide sales, OpTier. “Service providers operate in a fast-moving and demanding environment. BTM ensures that all the pieces of the IT jigsaw puzzle fall into place, and can help organizations meet business and customer demands more efficiently and effectively.”
About OpTier
Of the billions of business transactions conducted every second; more are assured by OpTier than by any other IT management software company.
OpTier’s Business Transaction Management solution (OpTier BTM™) enables business application owners to take control over service performance and availability. OpTier BTM assures the quick and successful execution of all business transactions, by managing every step of every transaction. It delivers unparalleled visibility of all business transactions in order to eliminate outages, effectively manage change and improve end-user experience. OpTier, with a fast-growing list of Global 2000 customers, pioneered the concept that transactions are where IT and business meet.
OpTier's Business Transaction Management solution is designed to provide business application owners with real-time end user monitoring and business performance management through its latest suite of software packages. One of the highlights of this suite is the application management software. This real-time application performance management can lead to a series of financial benefits including IT cost reduction and more timely transaction tracking across the enterprise. One of the success story opportunities of any IT management software is its ability to provide real-time application performance data and OpTier's Business Transaction Management suite is a leader in the field. When organizations are seeking out an efficient solution for web application performance monitoring, OpTier's products deliver.
