White Papers

Introduces Business Transaction Management and demonstrates how it can help different stakeholders achieve their business objectives while improving IT service management and delivery.

(8 pages)

Presents a holistic approach that starts with proactive management of the end-user experience and includes capabilities for managing the experience for each business-critical transaction across multiple infrastructure tiers. Leveraging an end-to-end business transaction approach to experience management enables organizations to collect actionable performance information for each transaction and significantly reduce the time needed to identify and resolve performance problems.

(9 pages) 

Discusses the top challenges that IT teams are encountering when trying to ensure optimal experiences for end-users, systems and services within the entire organization. It highlights the capabilities that organizations need to have in place to be more effective when addressing these challenges.

(9 pages)

Examines the use of OpTier products to optimize resource utilization and capacity planning in a multi-tier environment to improve IT service levels while reducing costs.

(9 pages)

Presents how a business-context-driven view of a service is required – including components, functionality and interaction – in the SOA and across its borders to legacy environments in order to effectively manage SOA from a quality of service and resource-usage perspective.

(8 pages) 

Explains how OpTier BTM delivers a business-level view of the entire distributed, heterogeneous application, provides performance metrics that assist in evaluating the application's behavior under various load conditions, and dynamically changes the way resources are allocated to transactions under constantly changing demand situations.

(25 pages)

Explains how OpTier BTM enables capital markets firms to optimize speed management, complex trade execution, compete in global markets and facilitate growth of private label services.

(7 pages)

Provides information on how to proactively manage service levels, resolve issues quickly and reduce product development lifecycles. Includes case studies of improved performance of an underwriting portal and outages prevented in a call-center CRM system.

(12 pages)

Provides an overview of how OpTier BTM guarantees service quality for critical applications while simultaneously optimizing the underlying IT infrastructure. It tracks transactions to prevent transactions from getting lost or stalled, and gives IT and business managers a coherent view of how their applications are behaving, what their users are experiencing and how transactions are delivered.

(6 pages)