Communication service providers are challenged with increasing revenues from new services, reducing customer churn, enhancing customer experience, and ensuring consistent access to customer interaction channels.
Business Transaction Management solutions help address these issues by assuring successful order completion, optimizing customer experience, and reducing critical application outages.
On Tuesday, September 21st at 11:00 AM EST (4:00 PM BST), join our experts for a one-hour webinar to learn:
Speakers:
Amener de la valeur commerciale à l’IT est plus facile à dire qu’a faire. De nombreuses entreprises ont la plupart ou tous les outils de monitoring qui promettaient une approche basée sur la gestion de la performance applicative de bout-en-bout. Toutefois, la plupart n’ont pas tenu leurs promesses.
Ce Webinar sur demande de Jean Pierre Garbani analyste du cabinet Forrester donnera un aperçu de :
With many traditional monitoring and management tool solutions on the market today, IT professionals are left holding the bag on how to piece together solutions to deliver the data they need. Now new technologies are changing the way you manage IT and what you should expect from IT management solutions. See what you're missing today and how things like shared services, cloud and business-oriented IT management are impacting traditional thinking.
This webcast explores:
On-demand webinar
In today's environment, insurers face technology challenges from all angles. An influx regulatory environment requires carriers to prepare for increased compliance demands without knowing exactly what those demands will be. At the same time, customer expectations are increasing with regard to online service levels. Internally, meanwhile, insurance IT leaders are increasingly asked to explore virtualization technology, which can lead to efficiency gains and cost savings, but also increased IT complexity that needs to be managed.
On-demand webinar
As data centers transform into private clouds, with shared virtualized resources across multiple applications and business services, IT teams are under greater pressure to optimize resource allocation decisions, proactively avoid outages and reduce operational expenses. Savvy IT teams utilize Business Transaction Management (BTM) with private clouds and shared services to achieve real-time end-to-end visibility and dependency awareness across complex business processes and application environments.
