Oct 21, 2009 - Forrester Webcast: Is Business Transaction Management the New BSM?
Business Transaction Management (BTM)’s fundamental proposition is to expand on the Business Service Management (BSM) concept of managing services from the business perspective by providing visibility into the individual transactions that compose a service. This mapping of services to infrastructure technologies provides IT with the capability to understand not only the service level received by business users, but also the ability to accurately pinpoint where problems exist and to communicate that information with the business while armed with clear and documented facts.

