According to Forrester Research, a complete business service management (BSM) system maps business processes and infrastructure resources, dynamically links processes to infrastructure, and provides end-to-end management. OpTier Business Transaction Management (BTM) solutions answer these requirements and more.
- Maps business processes: Maps real business transactions to enhance IT visibility and control. OpTier BTM accurately observes, measures and manages all transactions and activity – in production, in real time – for a complete view of the entire process.
- Maps infrastructure resources: Assures the smooth flow of business transactions both within IT applications and across all infrastructure tiers and components.
- Dynamically links processes to infrastructure: Continuously and automatically discovers the links between IT components and business services. Data from multiple views, over time, is aggregated and stored as business intelligence.
- Provides end-to-end management: Delivers end-to-end visibility of all business transactions, across all tiers, all the time. Prioritizes IT management processes based on business needs and optimizes IT to reduce costs while meeting service level objectives.
