As a part of IT service management, change management processes are meant to deliver efficient, accurate and consistent results through the use of standardized procedures. OpTier Business Transaction Management solutions contribute to the success of change management procedures in a number of key areas:
- Change impact analysis: Assess, in advance, the business impact of any change so you can schedule downtime when the business is least impacted.
- Change planning: Assess the impact and risk of any proposed change in advance. Correctly prioritize and schedule based on business urgency and risk.
- Change validation: Quantify the real impact of change throughout the application lifecycle from development to production. Verify and validate that change has not negatively impacted business functions or service levels.
- Change investigation: Correlate service outages and business impact with recent change requests. Rapidly isolate incidents to specific timeframe, users, transactions, and tiers.
- Change reporting: Analyze and report the impact of changes over time so you can benchmark, quantify and track how application latency, SLA and resource consumption are affected.
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Compare the impact of changes on utilization, performance and SLA compliance.
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