OpTier Business Transaction Management (BTM) provides the insight required to define, maintain and steadily improve service levels. OpTier BTM is a vital source of information for both IT and business managers throughout the entire process of negotiating and monitoring SLAs, including:
- Recording, comparing and benchmarking
- Identifying where optimization is required
- Reviewing the impact of changes during testing and in production
To continuously improve service levels, OpTier BTM ensures that IT staff can:
- Obtain accurate performance information
- Negotiate service levels with end-users based on actual business transactions
- Assure SLA compliance
- Provide business unit reporting
OpTier BTM identifies SLA violations and instantly isolates the problematic tier.
In production, OpTier BTM alerts support staff when business critical transactions slow down, so that most performance issues can be repaired before service levels are seriously affected. When problems are identified, OpTier BTM powers fast resolution. Find out more about how OpTier BTM helps application support teams and application owners.
