Better visibility into the complex telecommunications environment
The landscape of business support systems is exceptionally complex. The integration of next-generation networks with legacy systems is creating increasingly specialized IT environments that require a great deal of expertise to operate and maintain. Business is demanding a better customer experience at self-service portals and call centers, while at the same time calling for lower operating expenses.
OpTier Business Transaction Management can provide insight into the most complicated, multi-system transaction flows, capturing both the user experience, and how that experience is affected by the different components of the infrastructure. OpTier has experience with a variety of telecommunications systems and initiatives including:
- Self-service portals
- Call center CRM and related applications
- Managed invoice and billing services
- BSS and OSS performance initiatives
- Shared services initiatives
OpTier BTM for telecom services providers
- Reduces order fallout
Assures the successful execution of orders and other business transactions that may not complete successfully today due to back-end IT complexity and OSS/BSS misalignment
- Enhances customer experience with optimized performance
Identifies service level degradation in applications like self-service portals and call centers and enables resolution before they impact users
- Provides visibility into self-service portal usage
Displays the full set of internal and external services and applications in the portal. Instantly reveals where each transaction spends most of its time and eliminates the need to correlate data from multiple sources to locate problems
- Support transformation and efficiency Initiatives
Reduces risk and complexity of SOA, shared services, managed services, and cloud initiatives, with full visibility into every transaction on every tier
- Facilitates outsourced/managed invoicing and billing services
Provides reports and dashboards for service providers and end-customers on SLA compliance, resource utilization, and transaction cost
- Saves costs with improved capacity planning
Identifies the appropriate amount of IT resources required to run the application in production, significantly reducing the cost of allocating capacity for existing and new services
