Insurance

Better service and cost control for the insurance industry

To address the conflicting demands of excellent customer service and operational efficiency, insurance carriers, brokers, agents and reinsurers are using OpTier Business Transaction Management (BTM). With OpTier BTM, you can continuously monitor service levels and respond rapidly to ensure customer satisfaction. OpTier BTM enhances operational risk management, capacity planning and change validation—enabling you to outperform the competition.

• Real-time quotations and illustrations
• Underwriting and rating
• Self-service portals (including on-line policy servicing)
• Contact center & CRM interfaces
• Carrier/agency interfaces
• Unit dealing

 

 

OpTier BTM for Insurance

• Assures availability of accurate and updated information           Â    ÂSynchronizes data such as customer, policy and claim information between carrier and agency systems
• Enables straight-through processing (STP)
  Monitors business transaction execution through all required software, hardware and network components, enabling quick pinpointing and resolution of problems with on-line application processing and underwriting
• Delivers service levels for on-line customers
  Alerts about issues that may result in poor performance or outages so that problems can be solved before on-line customer experience is significantly impacted
• Delivers service levels to distribution channels
  Monitors performance of all components in the execution chain continuously, alerting as soon as unusual or problematic system behavior patterns are detected

 

Customer Stories

Top10 Insurance Company

Top20 Insurance Company