Blue Cross and Blue Shield of Minnesota – a nonprofit organization – was chartered in 1933 as Minnesota’s first health plan. For more than 70 years BCBS has made a healthy difference in people’s lives. It promotes a wider, more economical and timely availability of health services for the people of Minnesota, by actively advancing public health and promoting the art and science of health care.
With more than 9,000 employees generating revenues of approximately US$10 billion, this insurance company is one of the largest commercial, property and casualty insurers in the United States. The company’s IT department developed an underwriting portal designed to support hundreds of concurrent users, processing up to 10,000 transactions a minute.
OpTier BTM delivers end-to-end visibility into transaction flow, enabling the introduction of new application functions while maintaining consistent performance. This and improved problem-solving capabilities provides ongoing financial benefits to the business. Using OpTier BTM solution in production, allows IT to use its other monitoring tools more effectively.
This unique insurance company is the largest global provider of wireless handset insurance and wireless roadside assistance programs, serving 70+ million consumers worldwide. A key program in the company’s Network Operations Center is a Customer Relationship Management (CRM) system, whose processes are quite complicated because they involve multiple interactions between applications.
OpTier BTM provides cross-tier visibility into transaction flow, enabling IT to isolate and resolve problems faster than ever before, using fewer resources. Receiving alerts on SLA breaches in real time, issues are verified in a matter of minutes. OpTier BTM is also being used to generate unique resource consumption data on business transactions in order to helps plan growth and improve returns on existing assets.
