Based in Europe, this OpTier customer is responsible for collecting the majority of its country’s tax revenue, dispersing tax refunds and credits, and monitoring the import and export of goods and services, among other things. With its entire country counting on this government body, this customer collects billions of dollars every year.
At this government body, OpTier BTM was selected, in part, to manage the online portal for claim submission and back-end claims processing. In this complex, mission-critical environment, OpTier BTM is the only solution capable of tracking each transaction performed by a user, through 12 steps of execution, to the final processing stage. It assures SLA compliance and helps improve quality of service and end-user experience.
