Finance

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, institutions and individuals from more than 600 offices in 37 countries.

OpTier’s CoreFirst is used on one of Morgan Stanley's institutional fixed income trading platforms to monitor the performance of its trading transactions in
real time and significantly improve service levels for trading clients.

With a strong and profitable private clients franchise, Deutsche Bank employs almost 80,000 people in nearly 80 countries. The bank is experiencing significant growth in North America, Asia and key emerging markets.

Deutsche Bank uses CoreFirst to manage business-critical applications, proactively assuring service availability and performance. For example, it manages a settlement system processing as many as 850,000 equity transactions a day. It is also uses CoreFirst for transaction visibility, SLA monitoring and reporting on a shared-service infrastructure as well as for troubleshooting and workload planning.

Wachovia Corporation (NYSE:WB) is one of the United States’ largest diversified financial services companies, with assets of $782.9 billion and market capitalization of $75.3 billion at December 31, 2007. Wachovia provides a broad range of retail banking and brokerage, asset and wealth management, and corporate and investment banking products and services to customers through 3,400 retail financial centers in 21 states and nationwide retail brokerage, mortgage lending and auto finance businesses. 

At Wachovia, CoreFirst manages mission-critical applications such as those related to Foreign Exchange (FX) trading, loan origination and online banking. The bank relies on CoreFirst to help reduce the number of outages, track and monitor all transactions and isolate any performance problems that occur quickly and effectively. OpTier also provides unique support for advanced authentication models.

With revenues in excess of US$8 billion, this Europe-based financial services company employs more than 48,000 people in over 50 countries. The bank’s IT department developed two premier services applications. The first is a web-based reporting application, deemed one of the most important ways for the bank to communicate with its customers. The second is a front-office trade booking application that receives trade batch files which must be read, parsed and sent to the bank’s back end for settlement.

The information generated by OpTier’s CoreFirst is now being used by developers to improve the way the reporting system’s transactions execute overall. Its usage statistics reports also help improve IT’s relationship with, and contribution to, the business. The immediate impact of Corefirst on the front-office trade booking system was to enable the bank to take on 20% more customers.

This OpTier customer is the investment banking division of a major global financial services provider engaged in retail and commercial banking, credit cards, investment banking, wealth management and investment management services. With a distinctive business model, it provides large corporate, government and institutional clients with solutions to their financing and risk management needs. The division has offices in approximately 30 countries, employs over 16,000 people and has the global reach and distribution power to meet the needs of issuers and investors worldwide. 

CoreFirst is a primary management solution for this financial institution’s proprietary environment, which leverages business transaction visibility for decision and application support, as well as reporting. For example, CoreFirst manages the entire equities trading process, from OMS to settlement and booking.

Headquartered in the US, this Fortune 100 customer is one of the leading global financial services companies, with hundreds of millions of customer accounts in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. 

At this financial services company, CoreFirst assures service delivery to its most valued customers and uses the solution for transaction visibility and reporting as well as for ongoing service improvement. For example, it is used to provide better quality of service to private banking customers by managing the relevant portal and all of the connected backend services.

Headquartered in Europe, this OpTier customer is one of the largest banking and financial services organizations in the world. Through an international network linked by advanced technology – including a rapidly growing e-commerce capability – a comprehensive range of financial services is provided including personal financial services, commercial banking, corporate, investment banking and markets, private banking and other activities. 

At this bank, CoreFirst is considered a strategic solution and helps manage most mission-critical applications. For instance, it is used, in production, to manage the bank’s branch office and online banking systems, where cross-tier visibility, measurement and reporting are provided across a complex array of technologies.