Finance

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The firm's employees serve clients worldwide including corporations, governments, institutions and individuals from more than 600 offices in 37 countries.

OpTier BTM is used on one of Morgan Stanley's institutional fixed income trading platforms to monitor the performance of its trading transactions in
real time and significantly improve service levels for trading clients.

With a strong and profitable private clients franchise, Deutsche Bank employs almost 80,000 people in nearly 80 countries. The bank is experiencing significant growth in North America, Asia and key emerging markets.

Deutsche Bank uses OpTier BTM to manage business-critical applications, proactively assuring service availability and performance. For example, it manages a settlement system processing as many as 850,000 equity transactions a day. It is also uses OpTier BTM for transaction visibility, SLA monitoring and reporting on a shared-service infrastructure as well as for troubleshooting and workload planning.

Wachovia is part of Wells Fargo & Company, a diversified financial services company with $1.2 trillion in assets, providing banking, insurance, investments, mortgage, consumer and commercial finance through more than 10,000 stores and 12,000 ATMs and the Internet (wellsfargo.com and wachovia.com) across North America and internationally.

OpTier BTM manages mission-critical applications such as those related to Foreign Exchange (FX) trading, loan origination and online banking. The bank relies on OpTier BTM to help reduce the number of outages, track and monitor all transactions and isolate any performance problems that occur quickly and effectively. OpTier also provides unique support for advanced authentication models.

Markit is a leading, global financial information services company with over 1,400 employees. The company provides independent data, valuations and trade processing across all asset classes in order to enhance transparency, reduce risk and improve operational efficiency. Its client base includes the most significant institutional participants in the financial market place. 

OpTier BTM is used to monitor Markit's main client-facing applications including its website. OpTier BTM is also used to help avoid outages and isolate problems to assure that clients are getting the best service possible.

With revenues in excess of US$8 billion, this Europe-based financial services company employs more than 48,000 people in over 50 countries. The bank’s IT department developed two premier services applications. The first is a web-based reporting application, deemed one of the most important ways for the bank to communicate with its customers. The second is a front-office trade booking application that receives trade batch files which must be read, parsed and sent to the bank’s back end for settlement.

The information generated by OpTier BTM is now being used by developers to improve the way the reporting system’s transactions execute overall. Its usage statistics reports also help improve IT’s relationship with, and contribution to, the business. The immediate impact of OpTier BTM on the front-office trade booking system was to enable the bank to take on 20% more customers.

This OpTier customer is the investment banking division of a major global financial services provider engaged in retail and commercial banking, credit cards, investment banking, wealth management and investment management services. With a distinctive business model, it provides large corporate, government and institutional clients with solutions to their financing and risk management needs. The division has offices in approximately 30 countries, employs over 16,000 people and has the global reach and distribution power to meet the needs of issuers and investors worldwide. 

OpTier BTM is a primary management solution for this financial institution’s proprietary environment, which leverages business transaction visibility for decision and application support, as well as reporting. For example, OpTier BTM manages the entire equities trading process, from OMS to settlement and booking.

Headquartered in the US, this Fortune 100 customer is one of the leading global financial services companies, with hundreds of millions of customer accounts in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. 

At this financial services company, OpTier BTM assures service delivery to its most valued customers and uses the solution for transaction visibility and reporting as well as for ongoing service improvement. For example, it is used to provide better quality of service to private banking customers by managing the relevant portal and all of the connected backend services.

Headquartered in Europe, this OpTier customer is one of the largest banking and financial services organizations in the world. Through an international network linked by advanced technology – including a rapidly growing e-commerce capability – a comprehensive range of financial services is provided including personal financial services, commercial banking, corporate, investment banking and markets, private banking and other activities. 

At this bank, OpTier BTM is considered a strategic solution and helps manage most mission-critical applications. For instance, it is used, in production, to manage the bank’s branch office and online banking systems, where cross-tier visibility, measurement and reporting are provided across a complex array of technologies.