OpTier Experience Manager is 24x7 monitoring software that helps IT to prevent service outages by improving application visibility and simplifying problem isolation. Experience Manager provides real-time visibility into application availability, response times and end-user behavior. In addition, Experience Manager offers historical analysis and trending of transaction usage by users, geographies, and groups, enabling IT to proactively assure a positive user experience.
Improving performance - before it hurts
OpTier Experience Manager enables organizations to identify and resolve performance issues before end-users are impacted, mitigating problems with lost revenue opportunities, customer satisfaction, and employee productivity. Advanced alerting capabilities enable the IT management team to receive early warnings about transactions that are not meeting their pre-defined end-to-end response time objectives and to use this information in aggregate to alert the operations team when the percentage of slow or failed applications exceeds the acceptable thresholds.
A passive, agentless solution, OpTier Experience Manager allows organizations to not only measure IT related metrics from the end-user perspective, but also to understand how performance issues impact their organization’s business performance. Advanced dashboards provide information about cost per transaction, number of users impacted, their locations, and the number of failed transactions for each business process.
Ensuring service levels
Additionally, OpTier Experience Manager measures application performance and compares the actual performance to Service Level Agreements (SLAs). It issues alerts when performance falls under pre-defined SLAs. Experience Manager enables organizations to not only compare application performance for each transaction to SLAs and identify transactions that are not meeting pre-defined thresholds, but also to gain visibility if the delay in response times is being caused by network or servers as well. That can drive some measurable business benefits for IT teams, as it eliminates “finger-pointing” between different IT teams and allows organizations to do initial triage to determine if the source of the problem is in the network or an application tier.
View transaction latency and receive alerts on SLA violations.
One-sided monitoring is not enough
Traditional end-user experience monitoring tools enable organizations to measure application performance and SLA compliance. These tools provide early detection of application issues from the user perspective. However, since they provide only partial visibility, they are inadequate for problem isolation and subsequent resolution. In most cases, end-user issues originate in application tiers inside the data center. These components are invisible to traditional end-user experience monitors.
Traditional end-user experience monitoring may identify that there is a problem, but cannot answer critical questions such as:
What and where is the source of the problem?
How can service be restored ASAP?
Who is responsible for resolving this particular issue?
How can such outages be prevented from occurring in the future?
How will changes in the IT infrastructure affect end-user experience?
End-to-end solution
OpTier offers a holistic approach to IT service management by combining end-user experience monitoring with datacenter monitoring for end-to-end Business Transaction Management across all tiers. OpTier goes beyond monitoring user response times, empowering you to quickly isolate and resolve issues as they occur. With this comprehensive approach, you can also prevent future outages and ensure that changes in IT infrastructure do not adversely affect end-user experience.
Recording, sildes and more information on future events are available at: http://apdex.org/blog/?p=595