OpTier has enabled many companies to assure the availability and performance of their key business services and reduce the cost of IT using Business Transaction Management. A few of these success stories are listed below.
The ARKEA group is made up of Crédit Mutuel of Brittany, South West and Massif Central. It is constantly working with its partners to serve the needs of its 2,900,000 members, as well as its banking, financial and insurance clients. The Crédit Mutuel Arkéa has 7,328 employees across its locations in France, it combines economic efficiency and strength from its values of locality and solidarity.
OpTier technology will be used to improve the processes in three main areas: internal credit instructions, the Fortuneo online banking platform and an online trading platform.
Based in Europe, this OpTier customer is responsible for collecting the majority of its country’s tax revenue, dispersing tax refunds and credits, and monitoring the import and export of goods and services, among other things. With its entire country counting on this government body, this customer collects billions of dollars every year.
At this government body, OpTier BTM was selected, in part, to manage the online portal for claim submission and back-end claims processing. In this complex, mission-critical environment, OpTier BTM is the only solution capable of tracking each transaction performed by a user, through 12 steps of execution, to the final processing stage. It assures SLA compliance and helps improve quality of service and end-user experience.
Blue Cross and Blue Shield of Minnesota – a nonprofit organization – was chartered in 1933 as Minnesota’s first health plan. For more than 70 years BCBS has made a healthy difference in people’s lives. It promotes a wider, more economical and timely availability of health services for the people of Minnesota, by actively advancing public health and promoting the art and science of health care.
A Fortune 500 company with sales of $5.6 billion in 2006, Avery Dennison is a global leader in labeling materials, office products and retail tag, ticketing and branding systems. It employs more than 36,000 individuals in approximately 200 countries worldwide who develop, manufacture and market a wide range of products for both consumer and industrial markets.
At Avery Dennison, OpTier BTM manages mission-critical applications, such as the company’s online catalog which is accessed by customers worldwide. Supported by a large, complex environment, OpTier BTM is used for monitoring, troubleshooting and reporting. The data generated by OpTier BTM is also used to help improve service and reduce rollout risk as new patches and functionality are released into production.
This retail giant is one of the world’s largest retailers. It has the largest apparel and home furnishing site on the Internet and one of America’s largest general merchandise catalog business. Across its enterprise, the retailer offers a wide array of brands which reflect the company's commitment to providing customers with style and quality at smart prices.
At this retailer, OpTier BTM is used, among other things, in conjunction with the company’s mission-critical supply chain management system. Within that environment, it manages retail implementation on an ongoing basis, by enhancing support capabilities, reducing the time to resolve performance problems and improving end-user experience.
This telecommunications service provider is one of the largest in Asia Pacific, with 15,000 points of presence for consumers, including hundreds of company-owned service centers, licensed shops and authorized dealers. Managing almost 100 million bills per year, it averages 25,000 customer service calls per day.
The service provider has assembled a sophisticated and heterogeneous set of Customer Care and Billing (CC&B) applications and Operations Support Systems (OSS). OpTier BTM identifies points of failure or degraded performance, analyzes the business impact of problematic components and reports on the state of the system’s general health and ability to process orders.
