Forrester/Tech Horizons: OpTier, A Step Toward Business Service Management (BSM) 2.0
"The CoreFirst solution’s ability to provide real-time visibility into all transactions is the key to finding performance bottlenecks with minimal time and effort. ‘You cannot provide value without visibility. CoreFirst provides an easy localization of performance issues and a rapid way to resolution. It shows that IT is in control, and that goes to our credibility with the business,’ says the client as an example of the power of the solution.”

