Solutions for every stakeholder
Businesses today rely on a multitude of interactions between customers, employees and partners that occur at any given moment within a company’s IT system. Each interaction represents a single IT-provided service (e.g. printing a report, placing an order, sending a query, etc.) and is referred to as a business transaction. Each business transaction is made up of complex sets of components operating across multiple tiers and involving different stakeholders: application owners, shared-service owners, application support and IT operations. Visibility and control of these transactions, from both the business and IT perspectives, are essential to the success of the business.
OpTier® harnesses the power of real business transactions with its Business Transaction Management™ (BTM) software solutions. Based on unique Active Context Tracking™ (ACT) technology, our CoreFirst® product assures that business transactions flow smoothly within IT applications and infrastructure, without bottlenecks or outages, for improved end-user experience. CoreFirst delivers end-to-end visibility – of all business transactions, across all tiers, all the time – by discovering the links between IT components and business services, continuously and automatically. It also prioritizes IT transactions and management processes based on business needs and optimizes IT to reduce costs while meeting service level objectives.
Who gains from Business Transaction Management?
