Business Service Management

Business service management software ensures quality of service for end users. Quality of service in business transactions is a significant part of success for most organizations today. Business transactions are the interactions between an organization and its customers, employees, and partners—product purchases, stock trades, billing inquiries, account logins, and many thousands of other transactions. To be successful, an organization must ensure high service levels for all business transactions. Business service management solutions are a critical part of ensuring that transactions go smoothly, satisfying customers, keeping employees productive, and enabling the organization to run smoothly. With superior business service management software, a company can avoid outages, ensure service levels, and deliver a positive end-user experience.

When savvy organizations want superior business service management technology, they turn to OpTier.

Learn more about business service management solutions from OpTier now.

OpTier offers leading business service management software.

As a leading provider of real business transaction management solutions, OpTier's business service management tool enable you to deliver higher levels of service to customers and employees alike. OpTier Business Transaction Management™ (BTM) is an IT service management software suite that tracks transactions across all technology tiers, provides alerts when transactions aren't meeting service levels, and delivers the information that IT management teams need to find and fix the problems. OpTier's business service management technology allows you to:

• Gain end-to-end visibility of all business transactions across all tiers with OpTier's business performance management tools.
• Gain meaningful, business-relevant information for appropriate stakeholders with flexible dashboards and reports. Information such as cost-of-business transactions, volume, and SLAs, among others, are delivered in a role-based, real-time dashboard or historical report.
• Understand how changes in IT can impact service and how changes in business practices impact the ability of IT to deliver on business service quality using OpTier's service management software.
• Deliver on business service-level agreements by receiving alerts when performance drops below pre-defined levels, giving IT management teams time to isolate and resolve issues before SLA compliance is breached.
• Reduce latency in business transaction and service by calculating "chattiness" of every transaction, pinpointing scalability hotspots, and correlating transaction performance and resource consumption to identify resource hogs with OpTier's business transaction management software.

Advanced business technology for improved service and easier management

OpTier's business service management solution includes two proprietary technologies:

Transaction Flow Detection™ automatically detects each individual transaction in a system to deliver end-to-end contextual visibility of all activities; it requires no definitions, scripting, or modal transaction flows ahead of time, and frequently reveals transaction flows that were previously unknown to customers. OpTier's Transaction Flow Detection is powered by Active Context Tracking™, a technology that automatically tracks every transaction as it crosses multiple tiers, constructing business transactions out of smaller work units on each tier.

Learn more about Optier's business service management software, as well as web application performance monitoring and application management software.