Business Transaction Management™ (BTM) is an approach to managing IT from a business transaction perspective. BTM ensures service quality for users of business transactions while simultaneously optimizing the underlying IT applications and infrastructure.
What is a business transaction?
A business transaction is an end-to-end service that an IT application provides to end-users or other applications; for example, a stock trade, account login, product purchase or billing inquiry.
Each business transaction has a unique profile that contains a business context (i.e. user, time, location) and a technical profile including the flow topology, resources consumed and performance.
Why are business transactions important?
Business transactions provide the key to understanding IT from a business perspective – and vice versa. They reveal exactly how business transactions are dependent on IT components, and conversely, precisely how specific components affect the business.
What are the elements of Business Transaction Management?
The heart of BTM is the ability to capture and track all transactions, across all IT tiers, automatically and continuously. This concept was first introduced by OpTier with its flagship CoreFirst® product.
What is the value of BTM?
- Delivers end-to-end visibility of all business transactions, across all tiers, all the time
- Provides detailed information including business context, performance, availability, SLA compliance, flow topology, resource consumption and other IT metrics
- Assures that business transactions flow smoothly within IT applications and infrastructure by identifying and helping to remove bottlenecks and avoid outages
- Reveals how changes in IT impact the business and how changes in business practice impact the ability of IT to assure service quality
- Prioritizes IT management processes based on business needs
- Optimizes IT to reduce costs while meeting service level objectives
Learn more about OpTier BTM:
