Application Performance Issues, Resource Allocation, Service Levels

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Application performance is an issue that impacts several roles across an organization. Even people with indirect responsibility for applications, such as senior business managers, gain when applications perform as expected.

And what sits at the heart of application performance? Business transactions. Business transactions that are made up of complex sets of components operating across multiple tiers and owned by different stakeholders (IT infrastructure, applications and business). Visibility and control of these transactions, from both the business and IT perspectives, are essential to the success of the business.

OpTier provides software solutions that dynamically link business services to underlying IT infrastructure, assuring service delivery and optimizing IT resources. Its unique Business Transaction Management™ technology – which delivers end-to-end visibility and control of all business transactions – makes effective Business Service Management a reality.

OpTier solutions automatically map business services to IT infrastructure. They track and monitor all business transactions – across all tiers, all the time – in order to create and maintain a complete profile of transaction activity in terms of time and resources. OpTier solutions actively identify and isolate performance problems as they develop, and before users can be affected, thus minimizing the cost and time to resolve them. OpTier solutions generate business service intelligence, for more effective testing, capacity planning, provisioning and decision-making. They can further prioritize transaction resource allocation based on business needs, especially under peak loads.

How can CoreFirst benefit you?

To learn more, select the role that most closely matches your area of responsibility:

	Architects

	Applications

	Operations

	Business-side application owners

	Architects
	Help your organization leverage current enterprise infrastructure to improve business service delivery It's your responsibility to join together current and planned infrastructure and business needs with transactions that run on the former and deliver to the latter. When planning for new or revamped applications, that means ensuring business service delivery and maximizing the IT infrastructure investment In the deployment phase, that means identifying and isolating performance problems as they develop, and before users can be affected, and minimizing the cost and time to resolve them CoreFirst from OpTier can help. 5 key benefits deliver significant advantages to every area of your business: Deliver end-to-end visibility and control of all business transactions Minimize the cost and time to resolve performance problems Generate business service intelligence, for more effective testing, capacity planning, provisioning and decision-making Assess and improve the business effectiveness of IT Optimize investments in IT infrastructure and resources First to deliver Transaction Workload Management solutions "OpTier is the first vendor to bring to market the capability of identifying the elements of a complex transaction and then optimizing the entire system that supports that transaction." - Forrester Research Improve the quality of planning assumptions Prioritize transaction resource allocation based on business needs Analyze trends using real-time and historical data Gain valuable visibility into infrastructure requirements Example: You have an online account inquiry transaction. CoreFirst can tell you the CPU consumption profile on the database and application servers, so you'll know when and by how much to increase transaction capacity to meet future growth for this transaction Ensure applications and infrastructure are aligned with business needs Prioritize transaction resource allocation based on business needs Identify and isolate performance problems as they develop, and before users are affected Resolve performance issues using a common set of data for communicating with operations, applications and business teams Appreciably increase server utilization and consolidate infrastructure Overcome the specific challenges associated with shared environments: Determine whether applications can be added to a shared environment and still meet business requirements Pinpoint problematic applications and tiers Assure business service delivery even when there are runaway or poorly Assure user acceptance of applications and transactions Model usage patterns based on real-time transactions and topologies Prioritize transaction resource allocation based on business needs Identify and isolate performance problems as they develop, and before users are affected Resolve performance issues using a common set of data for communicating with operations, applications and business teams Back to top

	Applications
	OpTier solutions provide significant value to enterprises as well as to ISVs who provide enterprise application solutions. When more than half of all large application development projects fail, it's important to ensure acceptable service delivery, not just application functionality prior to production rollout. In QA and user-acceptance testing phases, that means ensuring business service delivery for key users and transactions In the deployment phase, that means identifying and isolating performance problems as they develop, and before users are affected CoreFirst from OpTier can help. 5 key benefits deliver significant advantages to every area of your business: Deliver end-to-end visibility and control of all business transactions Minimize the cost and time to resolve performance problems Generate business service intelligence, for more effective testing, capacity planning, provisioning and decision-making Assess and improve the business effectiveness of IT Optimizeinvestments in IT infrastructure and resources Improve the quality of planning assumptions Prioritize transaction resource allocation based on business needs Analyze trends using real-time and historical data Gain valuable visibility into infrastructure requirements Example: You have an online account inquiry transaction. CoreFirst can tell you the CPU consumption profile on the database and application servers, so you'll know when and by how much to increase capacity to meet future growth for this transaction. Ensure applications are aligned with business needs Prioritize transaction resource allocation based on business needs Identify and isolate performance problems as they develop, and before users are affected Resolve performance issues using a common set of data for communicating with architects and operations and business teams Assure user acceptance of applications and transactions Model usage patterns based on real-time transactions and topologies Prioritize transaction resource allocation based on business needs Identify and isolate performance problems as they develop, and before users are affected Resolve performance issues using a common set of data for communicating with operations, applications and business teams Back to top

	Operations
	Keep key applications and transactions running smoothly When you're required to deliver on more and more exacting standards of service, you need to make sure that you understand exactly what's processing - and where - on your infrastructure In the user acceptance testing phase, that means ensuring business service delivery for key users and transactions before applications are released to production In the deployment phase, that means identifying and isolating performance problems as they develop, and before users are affected CoreFirst from OpTier can help. 5 key benefits deliver significant advantages to every area of your business: Deliver end-to-end visibility and control of all business transactions Minimize the cost and time to resolve performance problems Generate business service intelligence, for more effective testing, capacity planning, provisioning and decision-making Assess and improve the business effectiveness of IT Optimizeinvestments in IT infrastructure and resources Reduce the time to resolve performance issues "No other product provides the equivalent visibility - and CoreFirst has practically zero overhead in production." - Manager, IT National Government Agency HR Application Improve the quality of planning assumptions Prioritize transaction resource allocation based on business needs Analyze trends using real-time and historical data Gain valuable visibility into infrastructure requirements Example: You have an online account inquiry transaction. CoreFirst can tell you the CPU consumption profile on the database and application servers, so you'll know when and by how much to increase capacity to meet future growth for this transaction. Ensure applications are aligned with business needs Prioritize transaction resource allocation based on business needs Identify and isolate performance problems as they develop, and before users are affected Resolve performance issues by using a common set of data for communicating with architects and applications and business teams Assure user acceptance of applications and transactions Model usage patterns based on real-time transactions and topologies Prioritize transaction resource allocation based on business needs Identify and isolate performance problems as they develop, and before users are affected Resolve performance issues using a common set of data for communicating with architects and applications and business teams Quickly resolve production and performance issues Pinpoint problematic applications and tiers Rely on a common set of data for communicating with applications and business teams Prioritize transaction resource allocation based on business needs, even in shared environments Appreciably increase server utilization and consolidate infrastructure Overcome the specific challenges associated with shared environments: Determine whether applications can be added to a shared environment and still meet business requirements Pinpoint problematic applications and tiers Assure business service delivery even when there are runaway or poorly performing transactions Confidently manage your IT infrastructure Increase server utilization (in some cases by as much by 50%) by enabling customers to cut over-provisioning without impacting service delivery Reduce operating costs by cutting the number of boxes and CPUs needed to carry their business, yet still assuring transactions will meet service delivery targets Meet service delivery objectives by improving transaction throughput and prioritizing transaction resource allocation based on business needs Identify and isolate performance problems as they develop, and before users can be affected without over-provisioning Back to top

	Business-side application owners
	Serve your most important customers You're the one the business turns to: understanding the business need, "translating" it into requirements, ensuring successful delivery and a meaningful contribution to the business. During the application planning and development phase, that means ensuring business service delivery for key users and transactions before applications are released to production In the deployment phase, that means identifying and isolating performance problems as they develop, and before users are affected CoreFirst from OpTier can help. 5 key benefits deliver significant advantages to every area of your business: Deliver end-to-end visibility and control of all business transactions Minimize the cost and time to resolve performance problems Generate business service intelligence, for more effective testing, capacity planning, provisioning and decision-making Assess and improve the business effectiveness of IT Optimizeinvestments in IT infrastructure and resources Protect your most profitable customer activity "In a matter of hours, CoreFirst showed us the information we need and had failed to get from other products we've used in the past 2 years... They help me win over my competitors." - Vice President, IT Multi-national Financial Services Company Private Banking Application Ensure applications and infrastructure are aligned with business needs Prioritize transaction resource allocation based on business needs Identify and isolate performance problems as they develop, and before users are affected Resolve performance issues using a common set of data for communicating with operations and applications teams and architects Assure user acceptance of applications and transactions Model usage patterns based on real-time transactions and topologies Prioritize transaction resource allocation based on business needs Identify and isolate performance problems as they develop, and before users are affected Resolve performance issues using a common set of data for communicating with operations and applications teams and architects Improve the quality of planning assumptions Prioritize transaction resource allocation based on business needs Analyze trends using real-time and historical data Gain valuable visibility into infrastructure requirements Example: A recent marketing campaign has added a significant number of new customers wishing to check the status of their orders. How can you be confident that the application - and its specific transactions - will meet, even exceed, customer expectations? CoreFirst can tell you things like the CPU consumption profile on the database and application servers, so you can determine when and by how much you'll need to increase capacity. Confidently meet service level expectations - even in a shared environment Ensure that your applications will be protected in shared environments: Know in advance whether applications can be added to a shared environment and still meet everyone's business requirements Pinpoint problematic applications and tiers Assure business service delivery even when there are runaway or poorly performing transactions. Back to top

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