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Product overview
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| Meet the IT challenge |
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Businesses today rely on a multitude of interactions between customers, employees and partners that occur at any given moment within a company's IT system. Each interaction represents a single IT-provided service – such as trades, balance inquiries, purchase orders and dealer updates – and is referred to as a business transaction. Each business transaction is made up of complex sets of components operating across multiple tiers and involving different stakeholders (IT infrastructure, applications and business). Visibility and control of these transactions, from both the business and IT perspectives, are essential to the success of the business.
As demand for new, flexible IT services increases and the complexity of operating these services grows, enterprises are finding it more and more difficult to assure business service delivery. Despite advanced planning and testing of the IT applications providing business transactions, too many IT projects continue to fail, or suffer from time and cost overruns due to performance issues. Also, production systems that have already been deployed are often plagued by inadequate service levels, meaning that IT professionals are constantly running around putting out fires. Therefore significant resource over-provisioning is prevalent in the industry, but, in most cases, it does not solve the problem.
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| Assure IT business service delivery |
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OpTier's CoreFirst™ dynamically links business services to underlying IT infrastructure, assuring service delivery and optimizing IT resources. Deployed in production and test environments, it automatically tracks and monitors all business transactions – across all tiers, all the time – in order to create and maintain a complete profile of transaction activity in terms of time and resources. It further prioritizes transaction resource allocation based on business needs, especially under peak loads.
CoreFirst helps IT assess and improve its business effectiveness as well as optimize its investment in infrastructure and resources. And this is all done on an ongoing basis, without having to correlate events, change application codes or use any additional instrumentation.
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| CoreFirst enables enterprises to: |
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Map business services to IT infrastructure in production environments |
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Track and monitor all business transactions – across all tiers, all the time |
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Create and maintain a complete profile of transaction activity in terms of time and resources |
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Identify and isolate performance problems as they develop, and before users are affected |
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Prioritize transaction resource allocation based on business needs, especially under peak loads |
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| Improve application performance and availability |
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CoreFirst's Business Transaction Management technology dynamically allocates more resources to core business transactions, according to policies, and tracks all business transactions, across all tiers, all the time. The ability to track transactions while preserving their business context means that performance can be mapped and improved at every tier of the IT infrastructure, throughout the entire business process.
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| Assure consistent, acceptable business service delivery |
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Optier reduces the response time distribution for priority activities (from black to white). Unacceptable response times are eliminated and service level average is improved. |
| Response Time |
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| Resulting benefits: |
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Deliver end-to-end visibility and control of all business transactions |
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Minimize the cost and time to resolve performance problems |
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Generate business service intelligence, for more effective testing and capacity planning |
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Assess and improve the business effectiveness of IT |
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Optimize investments in IT infrastructure and resources |
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